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ICASA addresses ADSL subscriber concerns

2007-05-24

In a pro-active move from ICASA, a meeting between the broadband consumer group MyADSL and Telkom was organized to address some of the concerns from ADSL subscribers.

The meeting between the three parties – ICASA, Telkom and MyADSL - was focused on complaints received by ICASA from ADSL users regarding the provisioning of the service and possible non-compliance of the ADSL regulations by Telkom.

The meeting was called in the spirit of cooperation to get stakeholders together to try and amicably solve some of the consumer concerns without having to go the resource intensive route of the ICASA Consumer Complains Commission (CCC).

Telkom said that it will be in full compliance with the ADSL regulations by the end of November 2007, and many of the discussions addressed possible compromises and solutions in the interim period.

Some of the issues discussed included ADSL installation times, local bandwidth capping, periodic service resets and service level agreements. While some complaints will have to be resolved by the CCC, agreement was reached on issues like service level agreements and installation times.

This meeting follows shortly after ICASA Chairman, Paris Mashile, said that “Icasa’s constituency is the consumer” and in their role as public protector they had the mandate to ensure that socio economic objectives were met.

Many ADSL subscribers welcomed ICASA’s pro-active approach, calling the meeting “encouraging” and “very positive news”.

Source: My Broadband