This unreliability can be due to many factors. Most browsers ( and your possible customers ) won't wait but will close the slow window and move on someplace else. *Lack of correct support services suggests that sites can frequently go thru long down time periods where a large amount of traffic can be lost, literally for good. It's not uncommon to call your internet host and get an answerphone.
Luis Perez is the president and Chairman for MDS-Host, a website hosting company. Send for your free report on the check list you need to use when picking a Web Hosting service.